AI governance for insurance
Faster underwriting and claims, with decisions you can still explain.
Insurers and brokers are using AI to price, place and settle faster. We help you do it without losing the ability to explain a pricing or claims decision to a customer.
Where AI is arriving
AI is arriving across the policy lifecycle.
Underwriting
Assistants reading submissions, summarising risk and supporting pricing decisions.
Claims
Triage, document reading and fraud signals that speed up settlement.
Broking and distribution
Client communications, placement research and renewals prepared with AI.
Operations
Copilots in Microsoft 365, and AI switched on inside policy administration and CRM software.
What others expect of you
Customers, capacity providers and your regulators will ask how AI is controlled.
- Pricing and claims decisions you can explain to a customer
- Fair outcomes for retail customers under Consumer Duty, shown with evidence
- Oversight of the vendors and models your decisions depend on
- Customer data protected wherever AI can reach it
For insurers and Lloyd’s managing agents, we map your AI controls to what the PRA and the FCA expect, and for managing agents, to the Lloyd’s Market Association’s AI adoption toolkit too. For brokers, we map them to what the FCA expects, including Consumer Duty in client communications and renewals, and show what your AI tools cost against what they return. In every case, that includes who is accountable for each use of AI.
The questions to start with
Three questions for your board and underwriting leads.
AI helps your people work
Which tools are underwriters, handlers and brokers using, and what customer data can they reach?
AI does the work
Who owns each agent preparing claims and operations work, and could you report on how well it performs?
AI becomes your business
Where AI quotes customers or settles claims on its own, do you own the models and data behind it, and could you evidence your safeguards to partners?
Know what AI is running in your firm, and keep it governed.
Start with a 45-minute walkthrough on the framework and where your AI sits today, and agree the right first step with us.