AI governance for telecoms
A more efficient network and better service from AI, with control you can show Ofcom.
Network operators and communications providers are using AI across network operations, field services and customer service. We help you capture that value while keeping the network secure, customers treated fairly and evidence ready for your regulator.
Where AI is arriving
AI is arriving across your network and your customer base.
Network operations
Faults diagnosed and network settings adjusted by AI within agreed limits.
Field operations
Engineers routed and jobs planned with AI support.
Customer service and sales
Calls summarised, and AI agents handling enquiries, contract changes and complaints.
Business services and back office
AI built into services for business customers, plus copilots in Microsoft 365.
What others expect of you
Customers, partners and Ofcom will want to see how AI is controlled.
- Changes AI makes to the network covered by your security and change processes
- Customers in vulnerable circumstances identified and treated well, whoever handles them
- Complaints handled by AI that you can evidence and explain
- Traffic and location data used only where the law allows
We work alongside your network, security and regulatory teams to map your AI controls to the obligations you already work within, such as the telecoms security duties and code of practice, Ofcom’s General Conditions on complaints and customers in vulnerable circumstances, and data protection law for traffic and location data. Your network security and resilience obligations stay the authority for how the network is protected, and our work sits alongside them.
The questions to start with
Three questions for your executive and network leaders.
AI helps your people work
Which AI tools are engineers and service agents using, and what customer or network data can they reach?
AI does the work
Who owns each agent acting on the network, and who approved the limits it works within?
AI becomes your business
Where AI agents change a customer’s contract or handle a complaint, could you show Ofcom how it was done, and do you own the AI behind it?
Know what AI is running in your company, and keep it governed.
Start with a 45-minute walkthrough on the framework and where your AI sits today, and agree the right first step with us.