AI governance for the public sector
Better public services from AI, with decisions you can explain and defend.
Public sector organisations are being asked to do more with less, and AI is one of the few levers that can help. We help you use it in a way you can explain to the people you serve.
Where AI is arriving
AI is already in your organisation, often ahead of the policy.
Casework and frontline services
Assistants summarising case notes, drafting letters and helping staff triage demand.
Contact and enquiries
Chatbots on your website, call summaries and replies drafted for residents and service users.
Policy and analysis
Briefings drafted, consultation responses analysed and reports prepared with AI support.
Back office
Copilots in Microsoft 365, and AI switched on inside finance, HR and case management systems.
What others expect of you
The public, your auditors and those you answer to will ask how AI is used.
- Openness about where algorithms and AI shape decisions, ready to publish in a transparency record
- Decisions that affect people explained clearly, and open to challenge by those affected
- Fair treatment for everyone you serve, with impacts assessed before AI goes live
- Suppliers held to the same standards in the contract, with public data kept in your control
We gather the AI evidence that informs your data protection and equality leads’ impact assessments, and help you prepare transparency records for the algorithmic tools you use. We are arranging access to public sector frameworks, including G-Cloud, through a partner; until then we agree the right route to buy with your procurement team.
The questions to start with
Three questions for your leadership team and members.
AI helps your people work
Which AI tools are staff already using, and what personal data about residents or service users can they reach?
AI does the work
Who owns each agent preparing casework, and could you show how its work is checked?
AI becomes your business
Where residents deal with AI directly, or it decides an outcome for them, could you explain the decision, and do you own the AI and data behind it?
Know what AI is running in your organisation, and keep it governed.
Start with a 45-minute walkthrough on the framework and where your AI sits today, and agree the right first step with us.